Customer Success Manager
Florence Healthcarea year ago
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OnsiteFull-timeEntry
Summary
Florence Healthcare is seeking a Customer Success Manager to join their team in Atlanta, GA. The role involves promoting customer retention and ensuring a positive experience for clients using Florence's software solutions.
About the Role
As a Customer Success Manager (CSM), you will build close relationships with end-users, solve customer problems, and ensure satisfaction throughout the customer lifecycle. Your responsibilities will include collaborating with various teams, analyzing user adoption, measuring client health, developing new programs, leading customer meetings, driving engagement strategies, creating training materials, and facilitating customer business reviews.
About You
Required:
- Bachelor's degree.
- 2+ years of experience working in a healthcare or SAAS environment.
- Proven critical thinking and problem-solving skills.
- Ability to assess situations and implement action plans.
Preferred:
- Experience in customer relationship management.
- Strong communication skills and ability to foster positive business relationships.
- Technical knowledge of software products.
Benefits
- Competitive compensation package.
- Medical and dental insurance.
- Office space in the heart of the city.
Florence Healthcare
Florence Healthcare is the leading provider of the Site Enablement Platform, committed to accelerating cures by better connecting sponsors, CROs, and research sites. The company's integrated platform streamlines the clinical trial process, enabling seamless collaboration and more efficient management of clinical research workflows. Florence Healthcare is dedicated to fostering innovation and improving patient outcomes worldwide with over 37,000 connected research sites on its platform in 90 countries, facilitating more than 7.2 million research workflows every month.
Atlanta, GA