Customer Service Representative
$17.25/h
Community Choice Financial Family of Brandsa year ago
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OnsiteFull-timeEntry
Summary
Community Choice Financial Family of Brands is seeking a Customer Service Representative to join their team in Cincinnati, OH. The role involves helping customers access financial solutions and providing exceptional in-store experiences.
About the Role
As a Customer Service Representative (CSR), you will connect with customers to build lasting relationships, process transactions accurately, and maximize customer success by offering personalized financial services. You will also maintain customer information in a Point of Sale (POS) system, assist in account management, and uphold compliance with company policies and regulations while working in a dynamic, fast-paced environment.
About You
Required:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Meticulous attention to detail and ability to accurately enter data.
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
- Must be at least 18 years of age.
Preferred:
- Experience in check cashing, document verification, and/or money order processing.
- Prior cash handling, cash drawer/vault management experience.
- Bilingual (English/Spanish) is a plus.
- Valid driver's license and personal vehicle for work-related tasks.
Benefits
- Paid on-the-job training and comprehensive new hire program.
- Access to a robust learning management system for professional development.
- Cross brand training opportunities.
- Enrollment in a Key Holder Program for leadership potential.
- Performance-based career advancement.
- Educational Reimbursement Program.
- Multiple medical insurance coverage choices.
- 401(k) Retirement plan with company match.
- Company-Sponsored Life and AD&D Insurance.
- Voluntary benefits including dental, vision, and disability plans.
- Free access to mental health resources and life coaching.
- Exclusive discounts from retailers through Discount Marketplace.
- Paid time off starting with 12 days in the first year.
- Relaxed business casual dress code.
Community Choice Financial Family of Brands
With online and in-store products and services across the country, Community Choice Financial Family of Brands offers our customers, Team Members, and communities the Power of Choice. We know there is strength in numbers, and it’s our goal to provide more financial solutions and more career opportunities to help support the communities where we do business. As one of the nation’s largest consumer specialty finance companies, we’re always looking for top talent to join our growing teams! If you're interested in becoming part of the team, apply today at https://www.ccfi.com/careers/.
Cincinnati, OH